Refund policy
This Return & Refund Policy applies to all purchases made through SincereFlowers.com. It explains the conditions under which refunds, replacements, or order resolutions may be provided.
Eligibility for Refunds or Replacements
Customers may request a refund or replacement under the following circumstances:
- The product received is significantly different from the item ordered.
- The product arrives damaged during shipping.
- The wrong product was delivered.
- The order was not delivered within the expected delivery time without prior notice.
All requests are reviewed by our customer support team to determine eligibility.
Perishable Products (Fresh Flowers)
Most products sold on SincereFlowers.com, including fresh flowers and plants, are perishable items. While we take great care in preparing and delivering each order, natural changes may occur due to environmental conditions such as temperature, handling, and transit conditions.
If you experience any issue related to freshness, quality, or damage, please contact us within 24 hours after delivery and provide photos of the product whenever possible.
Requests submitted after this period may not qualify for a refund or replacement.
Freshness Guarantee
At SincereFlowers.com, we are committed to delivering fresh and high-quality floral arrangements. Every bouquet is carefully prepared and packaged to ensure it arrives in excellent condition.
If your flowers arrive damaged or do not meet reasonable freshness expectations, please contact us within 24 hours after delivery with photos of the product. Our support team will review the issue and work with you to provide an appropriate resolution, which may include a replacement or refund when applicable.
Returns for Perishable Products
Due to the perishable nature of fresh flowers and plants, physical returns are not required or accepted after delivery.
If an issue with your order is verified, our customer support team will review the case and may offer an appropriate resolution such as a replacement order or refund, depending on the situation.
Because physical returns are not required for perishable items, customers are not responsible for any return shipping costs.
How to Request a Refund or Replacement
To initiate a request, please contact our customer support team and include the following information:
- Order number
- Description of the issue
- Photos of the product (if applicable)
Send your request to:
Email: info@sincereflowers.com
Our team will review your request and respond within 2 business days with further instructions.
Refund Processing
If a refund is approved, the amount will be issued to the original payment method used during checkout.
Refunds are typically processed within 7 business days after approval. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Replacements
If your request qualifies for a replacement, a new order may be arranged and delivered based on product availability and delivery location.
Policy Updates
We may update this Return & Refund Policy from time to time. Any updates will be posted on this page along with the revised effective date.
Contact Information
If you have any questions regarding this policy or need assistance with your order, please contact us:
Email: info@sincereflowers.com
Phone: +1 760-395-8915